Frequently Asked Questions

What is your turnaround time?

Check our shop status page to see where we are with orders in real time! Turnaround times are highest in the peak-back-to-school season, July through September, and lower during the rest of the year. All prints ship out within two weeks unless we have otherwise posted. This is the time required to print, punch, bind, pack, and ship your order. Beyond our two-week maximum turnaround, there will be an additional ship time based on your selected shipping speed. You may track your order's status by logging into your Hard Copy HQ account.


How long does a package take to arrive once shipped?

Shipping time is dependent upon the USPS service you've selected (media mail vs. Priority). USPS tracking information will be emailed to the email address provided at checkout as soon as the package is scanned in at the post office. You may also log into your Hard Copy HQ account to check its status.


Can you combine multiple files into one document for me?

Yes! Simply upload the files into the same document section, and we will print them all as if they were one file. Be sure to number your files according to the order you want them printed, and it also helps to upload them in order.


Can I print some pages in my file in color and others in black and white?

When selecting a black-and-white coil book or 3-ring binder, we upgrade the cover page to color for no additional charge. Beyond that, please select color or black and white for the entire document.


What is the difference between "pages" and "sheets"?

Pages refers to the number of impressions the printer has to make--single-sided documents have page per sheet of paper while double-sided have two. Sheets refers to the number of pieces of paper. For your order, you always enter the number of pages. Our pricing structure automatically accounts for double-sided printing and will slightly lower the cost of a document to account for the number of sheets of paper actually used.


Additional questions?

Please don't hesitate to contact us!